Confidential requests
People ask for a peer without needing an account, and can leave their name off. A lead assigns each request to a team or a peer, and every step is logged.
Tools
Peer support
Support your peer team, from a confidential request to the report.
Someone asks for a peer, anonymously if they want. A lead assigns the request, the peer follows up with reminders, and the organization gets reports with totals, never names.
What it does
Cases and follow-ups
Private case notes, follow-ups with reminders a week, a day and the morning before, and one form for logging an engagement with your own fields.
Check-ins and team notices
Announcements, status checks and short surveys, sent now or on a schedule.
One roster, one directory
One roster with team filters and photos. Everyone else sees a peer directory with a Contact button for each peer.
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Reports without names
Requests, cases, check-ins and engagements by type and topic for any date range. People without a lead seat see totals only.
Who uses it
- Peer team leads
- Peer supporters
- Wellness coordinators
- Anyone asking for help
How it fits
Peer support uses the same roster as Critical incident management, and peers show up in your organization’s app.
Public safety peer teams
PeerPath training (Foundations, Certified Peer Support Teammate and Certified Peer Support Leader) is on Lighthouse for Public Safety.
Go to Lighthouse for Public Safety →